Hospitality

Hospitality - Transcript

Food Beverage Overview
What does the career path look like





Maps Guides Sporting Events Airlines

Lodging Restaurants Travel Agencies

Country Clubs Retirement Communities Contract Food Service

Travel Tourism

Hospitality

Travel and Tourism Industries
Hotels motels Resorts Vacation ownership Hostels Caravans Camping Airlines Cruise ships Rail Car rental Bus coaches Restaurants Fast food Wine merchants Theme parks Natural attractions Gaming entertainment Travel agencies Convention bureaus Tour companies Hotel rest suppliers Taxi services Cameras and film Maps travel books Shopping malls Service stations Sporting events Banking services Reservation systems Auto clubs Entertainment venues Arts venues Historical sites Museums Luggage Real estate Construction Luggage Beverage mfr dist Auto aircraft mfr Motor fuel producers Recreation equipment Food producers Advertising media Souvenirs

Hospitality Industries
Hotels motels Resorts Vacation ownership Hostels Caravans Camping Airlines Cruise ships Rail Car rental Bus coaches Restaurants Fast food Wine merchants Theme parks Natural attractions Gaming entertainment Travel agencies Convention bureaus Tour companies Hotel rest suppliers Taxi services Cameras and film Maps travel books Shopping malls Service stations Sporting events Banking services Reservation systems Auto clubs Entertainment venues Arts venues Historical sites Museums Luggage Real estate Construction Luggage Beverage mfr dist Auto aircraft mfr Motor fuel producers Recreation equipment Food producers Advertising media Souvenirs

The Hospitality Industry


Lodging Food service Clubs Cruise ships Gaming Theme parks Sports and entertainment Travel

The Hospitality Business


Lodging putting heads on beds




Food service putting cheeks in seats


Many U S markets are mature Expansion and growth overseas What would you like to eat Where would you like to meet Expansion and growth overseas

Hospitality Industry Numbers
Lodging


Food Service




11 4M rooms worldwide 3M rooms in U S Slowing in U S Exceptions casinos limited service timeshare Continued expansion



Strong growth 1 billion day sales 10 2M employees 12M in 2006 1 2 of all adults day eat in restaurants 44 of food spent in restaurants

Where are the jobs


Professional




Corporate


Operations management finance accounting human resources customer relations marketing food science Marketing business development human resources training quality assurance real estate accounting purchasing Owner operator franchisor



Entrepreneurial


Food Service


Eating and drinking places




Lodging food service Education food service Employee food service Health care Recreational food service Off premise catering

Quick service restaurants QSR Full service restaurants bars White table cloth restaurants bars

Restaurant Industry Positions


Banquet manager Bartender cocktail server Broiler cook Busperson Counter person Dining room manager Dishwasher Executive chef Expediter Food beverage director



Food server Fry Saut cook Host hostess Kitchen manager Pantry cook Pastry chef Restaurant manager Sous chef Storeroom person Unit manager

Hospitality Careers
The industry offers more career options than most The work is varied There are many opportunities to be creative This is a people business


Hospitality Careers
Hospitality jobs are not nine to five jobs There are opportunities for long term career growth There are perks associated with many hospitality jobs Hospitality jobs can be intrinsically satisfying and meaningful


The Down Side
Long hours Nontraditional schedules Pressure Low beginning salaries Frequent relocation


Lodging Careers
Entry level Housekeeper Front desk clerk Reservations clerk Food service staff Mid level Reservations manager Executive housekeeper Front office manager Catering sales manager Sales manager Upper management Personnel director Senior sales manager Controller Food beverage director Director of sales marketing General manager

Food Service Careers
Entry level Crew person Crew supervisor Lead positions Mid level Manager trainee Chef Unit manager Controller Kitchen manager Catering manager Upper management Executive chef General manager District manager Regional manager Operations director Other directors CFO President CEO

Chain Operations
Better training More opportunities for advancement Better benefits Frequent relocation More control by management Bonus plans impact pay


Independent Operations
More chances to be creative More control Better learning environments Less job security Fewer chances for advancement Harder to market and sell


Foodservice Industry


Commercial Foodservices Institutional Foodservices Military Foodservices





Foodservice Industry


Commercial Foodservices


Restaurants Lunchrooms Cafeterias Fast food restaurants Hotel foodservice operations Food stands Social caterers

Foodservice Industry


Institutional Foodservices


Hospitals Nursing homes Schools colleges Correctional facilities Employee cafeterias Airline catering Surface transportation catering

Foodservice Industry


Military Foodservices


Military bases Combat foodservices Officers clubs Cafeterias

Restaurant Industry


The National Restaurant Association NRA defines the restaurant industry as that which encompasses all meals and snacks prepared away from home including all takeout meals and beverages

Restaurant Industry
Restaurant industry sales were forecast to

reach 399 0 billion in 2001 an increase of 5 2 over the year 2000

Restaurant Industry
On a typical day in 2001 the restaurant

industry will post average sales of 1 1 billion

Restaurant Industry


Sales at full service restaurants are forecast to reach 143 3 billion and sales at quick service fast foods restaurants are forecast to reach 112 0 billion

Restaurant Industry


The overall impact of the restaurant industry is expected to reach 1 trillion in 2001 This includes sales in related industries such as agriculture transportation wholesale trade and food manufacturing

Restaurant Industry


Sales 399 billion average 1 1 billion on a typical day



Locations 844 000 more than 54 billion meals will be eaten in restaurants and school and work cafeterias

Restaurant Industry


Employees 11 3 million more than 8 percent of those employed in the United States which makes the industry the largest employer besides government

Food and drink sales billions
450 400 350 300 250 200 150 100 50 0 119 6 42 8 399 2

239 3

1970

1980

1990

2001

Restaurant Industry
One third of all adults in the United States have worked in the restaurant industry at some time during their lives Per person check averaged 4 72 in 1999 Average unit sales in 1998 were 601 000 at full service restaurants and 555 000 at limited service fast food restaurants


Distribution of Restaurant Customer Traffic 1998

Breakfast 11 Lunch 37 Dinner 52

Restaurant Industry
Restaurant Industry remains to be very competitive Three out of four consumers report that they have more restaurants to choose from today than they did two years ago Restaurants are paying more attention to design d cor and atmosphere


Restaurant Industry Ranking of Consumer Choices
Food and Service Physical setting Moods and Impressions


Restaurant Industry Quick Service
Intense competition Convenience is number one factor Carryout or delivery market Time savings meal options Ever changing consumer needs Shortage of labor Training needs


Restaurant Industry Full Service
Tied to economy Baby boom generation Increased competition Importance of repeat customers Portion sizes Dietary needs


Restaurant Industry Growth in Other Segments
Managed services 1 Educational institutions 4 4 Recreational services 3 3 Transportation 3 8 Health care 2 2 Lodging places 2 7 Military 2 2


Restaurant Industry Trends
Labor shortage issues Cost of providing food and service Technology issues and benefits Consumer preferences Training Expansion